Our unique due diligence methodology produces reliable and auditable results.

In an ever-changing regulatory environment, we work with our clients and their suppliers to help them achieve their sustainability goals, meet their customers’ expectations and benefit the environment.


Strategic Sustainability: Mitigating Supply Chain Risks for Long-Term Success

Our team works to identify risks within supply chains to enable your business to reduce its environmental impact and increase efficiency. We offer a comprehensive range of services that helps you identify, assess and manage potential risks in supplier sourcing, product quality, compliance, and environmental sustainability.

Our risk management strategies are informed by regulatory specifications, tailored to your business needs and designed to help you maximise savings and optimise your operations to ensure long-term success.


Frank Miller
FOUNDER

Track Record Global history

Unique in the compliance market, Track Record Global (TRG) was established to deliver a technology-enabled due diligence risk assessment service to businesses buying products globally.

The company was founded in 2005 by Frank Miller, Michael Farewell and Bill Miller. They are passionate about the long term sustainable management of the world’s natural resources.

The founders used their professional experience of software development, auditing, and natural resource management to create a sophisticated platform. TRG has steadily grown its reputation for service excellence and efficiency. TRG supports companies to comply with the evolving ESG-linked regulatory framework across Europe.

It started with international timber imports and the legality of supply chains and has now expanded to include ESG requirements for cotton, leather and recycled materials; and the management of all the health and safety certification that demonstrate legal compliance of products.


Meet our people

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David Smith
Managing Director
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David, a seasoned global brand builder and retail leader with 30+ years of experience, connects brands with customers worldwide, excelling in sourcing and supply chain management. From London to Belgium, the USA, Japan, and Hong Kong, he’s led in key roles at VF Corporation and Levi Strauss Asia Pacific.

Returning to the UK in 2016, David served as Managing Director – International at Debenhams, then became CEO at Hamleys. He’s made significant contributions in China, India, and the Middle East.

Beyond his career, David is a Main Board Trustee at the RSPCA and Chair of RSPCA Assured. Prioritizing ESG, he leads Track Record Global to offer outsourced technology solutions, providing transparent, consistent, and verifiable data for supply chain risk mitigation.

Based in Hertfordshire with his wife and two sons in university, David, a Leeds United fan, stays connected to his northern roots, enjoying visits to Betty’s tea rooms on Yorkshire trips.

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Chris Meadows
Technical Knowledge &
Business Development Manager
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Chris Meadows is an experienced Technical Manager with a wide variety or experience in Product Development, Testing, Standards Development and Sales / Marketing

Chris has helped develop standards in both the UK and overseas and travelled extensively, working directly with suppliers and clients to develop the best product possible.

Chris utilises this experience to assist our clients in delivering compliant products through the Trackvision Platform

Chris feels strongly about the environment and contributing to a more sustainable future. Outside of work, Chris loves sports and anything that gets him outside in the fresh air ideally by / in the sea.

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Mike Tourle
Commercial Director
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Mike, our dynamic and customer focused Commercial Director brings a wealth of sales and marketing experience from his roles in FMCG across Health & Beauty products. With a background working with retailers across the globe to deliver exceptional results, Mike is able to deliver clear strategies that are delivered throughout the business with our customer as the focus.

Formally Commercial Director at Mibelle and Kao Corp working across UK/Europe and global markets, Mike began his career in the commercial team at Johnson & Johnson. With experience in working with retailers on Brands and Private label, he also recently held a Group Ops Director role in the office furniture industry giving him a unique insight into the complexities of delivering ESG.

Mike understands the challenges suppliers face regarding compliance and changing legislation. This diverse expertise makes him an asset to TRG enabling our customers requirements to be delivered effectively through joined up strategic planning and openness.

Outside of work, Mike is married to the beautiful Emma and proud dad to Jude, Noah and Lochie. When not acting as a taxi taking the boys to football, swimming, karate and cricket, Mike likes to squeeze in some sport of his own, with running, golf and more recently cross fit – his way to keep up with the kids!

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Lucia Parrish
Client Manager
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Lucia has been part of Track Record Global for over 9 years, bringing extensive experience, working closely with both our Suppliers and Clients. She leads our Plywood team, where her expertise and solution focused approach help deliver outstanding results. Lucia thrives on building new relationships and finding innovative ways to meet our Clients needs.

Outside of work, Lucia is a proud mum of three boys. She has a passion for musical theatre and loves getting out on the dance floor whenever she can.

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Harriet Stokes
Assistant Manager – Responsible Sourcing
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Harriet Stokes is one of our highly dedicated Assistant Managers within the Responsible Sourcing Team. With four years experience in timber supply chain assessment, Harriet is a driving force in ensuring our commitment to sustainability.

Armed with a degree in Human and Physical Geography, Harriet seamlessly integrates her academic background into her role, bringing a unique perspective to our team. Her passion for ethical practices and environmental responsibility sets the standard for our supply chain operations.

Beyond her professional dedication, Harriet finds inspiration in walks along the South Downs and exploring new countries, reflecting her commitment to global perspectives. As one of our Assistant Managers, Harriet combines her expertise, leadership, and collaborative spirit to navigate the complexities of supply chain assessment.

Harriet is currently on maternity leave having welcomed her new baby daughter to the world.

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Purvesh Shah
Associate ESG Knowledge Manager
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Meet Purvesh Shah, our seasoned Associate ESG Knowledge Manager. He brings over five years of experience in Operations, three of which have been focused on ESG.

Utilising his previous experience in the FMCG Industry, he develops protocols for our clients’ corporate sustainability compliances across different commodities like Leather,  Rubber, Recycled polyester and various other Green Claims.

He holds a Master’s degree in Supply Chain Management and has studied sustainability essentials from Cambridge CISL, which has enabled him to understand how to integrate environment-friendly practices within the different supply chains. Even as a student, Purvesh felt strongly about the environment. He rallied over a hundred volunteers to join him for a Beach Clean Drive in Mumbai.

Outside of work, he is an avid cook, enjoys playing squash, cricket and swimming. He has a keen interest in exploring new places. His Indian heritage has given him a varied international perspective and allows him to easily build connections with people from all different cultures.

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Indigo Hurwood
Client & Supplier Engagement Advisor
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Indigo is an enthusiastic Client & Supplier Engagement Advisor, with a Business Administration Diploma, and a broad range of Customer Service skills.

Indigo has worked with the South Downs National Park Authority, where their work within conservation has helped deepen their interest in sustainability.

Their experience in speaking to members of the public and customers about the environment has aided in delivering the best service to both Clients and Suppliers, including training on the TrackVision platform and day-to-day enquiries, as well as furthering their personal interest in environmental care.

Outside of work, Indigo can be found attending any rock gigs they can.

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Dan Brumby
Senior Commercial Operations Manager
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Dan has worked in Quality Assurance within retail covering hard goods for many years, latterly and now focusing on the more operational aspect.

Dan has experience in product manufacturing audits, technical files and pre-shipment inspection operations and processes.

As a Senior Commercial Operations Manager in TRG, he manages the team of Client Managers, and supports the Operational interfaces between the Commercial team and the TRG Assessment teams day-to-day, and for Client facing projects.

Dan enjoys working in the sustainability field and playing a part in this cause. Hobbies outside of work include walking and running.

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Sam Davis
PTF Senior Assessment Team Manager
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Sam has worked in product risk management for almost a decade with a focus on delivering results. Sam has managed a number of operational teams with experience in product compliance, supply chain due diligence, sustainability claims verification and stakeholder engagement.

As a Senior Assessment Team Manager, he currently manages a team of Technical Assessors working on product compliance and safety. Sam is focused on driving high value outcomes for our Clients and TRG through improvements in processes, system functionality and colleague performance.

Outside of work, Sam enjoys reading, cooking and cycling, alongside embracing the chaos of family life with a toddler.

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Milly Ball
Client & Supplier Engagement Advisor
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Milly is a passionate Client & Supplier Engagement Advisor with an academic background in Literature and a range of professional skills.

She uses her experience in Customer Services to provide the best service for Clients and Suppliers, and also works in the Marketing team where she utilises her creative background and passion for sustainability to raise awareness and promote TRG’s services.

Outside of work, Milly is an avid reader and likes to stay creative and connected with nature.

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Gabriella Parrish
Senior Commercial Manager
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Gabriella brings over 15 years of experience in communications, having been a valued member of Track Record Global throughout her career. She began by managing the supplier onboarding process and, over the years, transitioned into the commercial team, where she focuses on building new business relationships and successfully integrating them into the company.

Gabriella now leads our new client onboarding team, ensuring smooth transitions and lasting relationships. Passionate about solution-driven work, Gabriella thrives on creating processes that deliver results.

Outside of work, she enjoys going for long walks and loves to sing at various events.

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Leo Dawson
Responsible Sourcing Compliance Manager
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Leo has an in-depth background as an Ecological Forester, with direct experience in sustainable forest management in the UK, Europe, and the tropics. He has a wealth of experience in timber certification systems and is a qualified Lead Auditor for FSC and PEFC.

Leo brings his technical knowledge of forestry and forest products to the development and application of internal guidance and training for the Responsible Sourcing Assessment Team. He is passionate about sustainable forestry and delivering positive change through transparency and accountability in supply chains.

Outside of work, Leo is a keen motorcyclist, natural historian and globetrotter.

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Sheldon Chettiar
Client Manager
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Sheldon is an experienced Client Manager with a strong background in Account Management across the Recruitment and Logistics sectors.

He holds a Master’s in International Marketing & Management from Coventry University and a Bachelor’s degree in Mass Media from Mumbai University.

Sheldon works closely with retail clients to support their ESG compliance, helping them navigate challenges and deliver sustainable, responsible products to market. He enjoys solving problems and building trusted relationships with clients to ensure their goals are met effectively.

Outside of work, Sheldon lives in Warwickshire with his partner. He speaks four languages, enjoys playing cricket in the summer, and has a passion for travel, photography and filmmaking.

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Megan Phillips
Assistant Manager – Responsible Sourcing
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Megan is one of our Assistant Managers in the Responsible Sourcing team. Having worked at TRG for over a decade, she brings extensive experience of the responsible sourcing field, specialising in risk assessments of complex timber supply chains, originating from high-risk sources.

Megan works closely with our timber clients and their suppliers by offering practical insights and strategic advice to guide informed, sustainable purchasing decisions.

Her dedication to sustainability and protecting the planet’s natural resources is at the core of everything she does.

Outside of work, Megan enjoys hiking through forests and mountains, drawing inspiration from nature.

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Kaja Piekarska
Client & Supplier Engagement Team Lead
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Kaja is our dedicated Client & Supplier Engagement Team Lead, focused on ensuring our Clients and Suppliers receive exceptional care. She’s a key contact in Client meetings, helping with reports and keeping everything organised.

Kaja works closely with our Client Managers, handling messages and escalating urgent needs. She excels at building strong, confidential relationships with both Clients and Suppliers, clearly explaining complex information.

Kaja has a background in conservation biology and feels strongly about protecting the natural world, as well as continuously learning about it.

Outside of work, Kaja enjoys painting, exploring the outdoors and time at the allotment.

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Kayla Sayner
Client & Supplier Engagement Advisor
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Kayla takes pride in consistently providing an efficient service to both Clients and Suppliers. She uses her strong people skills to help build transparent and environmentally responsible relationships between Suppliers and Buyers. She is dedicated to ensuring that Suppliers navigate the due diligence process as smoothly as possible.

With a background in Marine Biology, she has a passion for sustainable development and is eager to learn more about the intersection between sustainability and ethical business practices.

Kayla enjoys spending her spare time outdoors, especially near the ocean.

“Our collaboration with Track Record Global has led to extensive knowledge and expertise to make a substantiated risk analysis in an increasingly complex world of supply chains. TRG’s digital platform is a unique environment where employees and suppliers can constantly consult the latest updates. The advancing insights allow us to carry out an appropriate and rapid risk mitigation. We can therefore guarantee our buyers and local authorities that our products meet all legal requirements.”

“Dreams approached Track Record Global to support us on the implementation of a supplier timber supply chain mapping programme to assess the timber harvesting practices of our suppliers and support us with our legal commitments to support global forest governance. From the initial project scoping and successful commencement, Track Record Global have provided us with a professional, client tailored programme supporting us at multiple stages. The expert technical feedback at critical points has helped us navigate the many challenges associated with setup and maintenance of complex timber supply chains.

The dedicated resource allocation for our account benefits both parties allowing us both to develop clear requirements and desired outputs from the programme. The web-based systems and  dashboard are highly intuitive, providing us with real time data which is valuable for decision making allowing us to focus on key areas to target.”

In our 5-year collaboration, Track Record Global has proven to be a consistently reliable partner, offering exceptional support in managing our Due Diligence. Their timely, effective assistance and proactive engagement with industry experts have significantly eased our workload. Communication with TRG is always clear, consistent and responsive, fostering a collaborative partnership.

Additionally, their IT support is top-notch, offering immediate assistance whenever required, which has been invaluable in maintaining our operation smoothly. We highly recommend TRG to any organisation seeking a dependable and knowledgeable partner in third-party Risk Management.

Accreditations & Memberships

BRC
Responsible Steel
FIRA Member
BTHA Member
BFM Member
Good Business Charter