Ever experienced the frustration of lacklustre customer service? Ever felt that the person on the other line was not really listening? Or wondered why they requested meaningless or irrelevant information? At TRG, we dislike poor customer service just as much as you do. In fact, it is our mission to make your life as simple and stress-free as possible. This is why we have created our own charter…
The principles of good customer service – our BEST philosophy:
- Bespoke – providing a sensitive, secure and personalised approach that understands your business’ needs.
- Empowering – we will help you optimise your own internal compliance procedures and help improve the efficiency and profitability of your company.
- Supportive – we are on your side. We understand the many competing demands on your time and make ourselves available when you need us, wherever you may be in the world.
- Transparent – we take the time to explain our services and procedures, making sure you understand what is required at all times
Our teams collaborate closely and share their intellectual and creative resources. Trackvision, our internet platform, securely integrates millions of records in an easy-to-access format. Our specialist IT team is able to adapt our services to emerging compliance trends so that we can meet the demands of our diverse customers. Our team of dedicated assessors combine their in-depth knowledge of compliance assessment with unparalleled experience of the increasing complexity of global regulation. All of this information and expertise is accessible to our customer service advisors allowing them to remain informed and responsive to your needs.
Good customer service demands a global commitment
A twenty-first century consumer is hyper-connected through means such as social media. With this comes a growing awareness and concern about the ethical and environmental ramifications retail and construction can have. Our approach allows us to securely gather, assess and report information instantly. It also minimises our travel-related carbon footprint – which is a bonus for us and the planet!
Ultimately, our approach to customer service is designed to demonstrate the benefits and value of cleaner, greener and more sustainable supply chains. Through self-certification and sustainable sourcing, suppliers can reduce overheads and improve the efficiency of their operations. We believe that such incentives are the best way to drive positive environmental change and encourage the use of sustainable supply chains throughout the market.
~TRG Customer Service team