Humanising Customer Service

Ever experienced the frustration of lacklustre customer service? Ever felt that the person on the other line was not really listening? Or wondered why they requested meaningless or irrelevant information? At TRG, we dislike poor customer service just as much as you do. In fact, it is our mission to make your life as simple…

Are the wheels coming off the big inspection bodies’ standard factory inspection and pre-shipment inspection model?

The big international, independent, accredited third party inspection companies have facilitated international trade for hundreds of years. They have been the objective eyes and ears of distant importers – ensuring that products manufactured many time zones away from the final client where what was specified in the contract between the tier 1 supplier and the…

Is ensuring compliance and sustainability a source of competitive advantage in today’s markets?

As someone who has studied economics and been an academic publisher of economics, I’m fascinated about how little the world we live in seems to resemble the world created by economists in their theoretical models.  These models traditionally assume perfect competition, perfect information, and rational behavior on the part of buyers and sellers.  The market…