Humanising Customer Service

Ever experienced the frustration of lacklustre customer service? Ever felt that the person on the other line was not really listening? Or wondered why they requested meaningless or irrelevant information? At TRG, we dislike poor customer service just as much as you do. In fact, it is our mission to make your life as simple…

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How can machine learning technologies benefit the compliance industry?

(Image courtesy of cooldesign at FreeDigitalPhotos.net) Machine learning is a hot topic in the technology sector and its applications continue to change the way business is done. By analysing patterns and consistencies in a “teaching set” of data, machine learning can be used to solve many problems without (or with very little) human supervision. Machine…

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Are the wheels coming off the big inspection bodies’ standard factory inspection and pre-shipment inspection model?

The big international, independent, accredited third party inspection companies have facilitated international trade for hundreds of years. They have been the objective eyes and ears of distant importers – ensuring that products manufactured many time zones away from the final client where what was specified in the contract between the tier 1 supplier and the…

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Supply chains – tier two and beyond…

Beyond tier 2 suppliers – what are the options for qualifying risks? Responsible companies have always been concerned about what makes up the products that they sell to their customers and how those ingredients or components got there. What are the risks of ‘bad things’ being included in traded goods or ‘bad things’ happening as…

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NEW steps that address supply chain risks

Over the last few weeks some important supply chain risks have again come to the fore.  A range of initiatives are however are addressing them. Slaves in the supply chain Under the Modern Slavery Act 2015, every company with a turnover of more that £36m and a footprint in the UK, has to produce an…

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Why radical transparency in businesses has become so vital

A TV host takes supermarkets to task on BBC’s Watchdog programme after her daughter’s Halloween costume catches fire. A chemical previously thought harmless and contained in thousands of consumer products suddenly shows up on an official list of extremely hazardous substances. A company with a strong public commitment to sustainability discovers inadvertently that much of…

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The Commercial Case For Supply Chain Management

  Reputational Companies that are concerned about protecting their brand against negative publicity need to make sure they have full visibility throughout their supply chain in order to identify and act on any suppliers that may be engaging in illegal or unethical activities. Customers are increasingly looking for assurance that the materials or products they…

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